Lily Violet uses a third party courier system to deliver our vases and arrangements all over Sydney. 
We have a good working relationship with our couriers and photographs are taken of our work on collection and drop off to ensure that care and vigilance has been taken during their transportation. Text messages are also sent to sender and recipients to ensure they are informed of approximate pick up and drop off times. Signatures are generally required on delivery. 
If by chance no one is available to receive delivery our couriers are advised to leave the vase or bouquet in the safest and coolest possible location near the recipients door or entrance to residence. Photographs are taken to show where the arrangement or bouquet has been left and also the condition that it was left in. 
Lily Violet and our courier company take no responsibility for any damage to goods that may occur after they are left with recipient or at recipients premises. 


If you prefer to pick up from our studio, please choose the Pick Up method for delivery in checkout. Customers choosing this option generally MUST PICK UP BETWEEN 9AM-10AM. If another pick up time is required please contact us via phone or email to organise an alternative collection time.